How we ship your order
Once your order has been processed, your products are inspected thoroughly to ensure they are in perfect condition before packing and handing it over to our trusted delivery partner.
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Thorough inspection
Products are inspected thoroughly to ensure they are in perfect condition before packing.
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Careful packing
Each order is carefully packed to prevent any damage during transit.
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Trusted delivery partner
We hand over your package to our trusted delivery partner for safe delivery.
Free Shipping
We have a free shipping policy for all prepaid orders.
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Free shipping on prepaid orders
We have a free shipping policy for all prepaid orders across India.
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Multiple payment options
Choose from various prepaid payment methods to avail free shipping.
Order cancellation
Orders that are already processed and shipped cannot be cancelled.
Order processing & delivery timeline
Orders will take 48 hours after placing your order to process and dispatch.
After your order has been dispatched, you will receive an email with the details of the tracking number and the courier company.
The orders will be delivered within 3-5 working days after being dispatched, depending on the city you stay in.
Once delivered, inspect your package and enjoy your Protouch products.
Important shipping terms
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Delivery delays
Delays may occur due to unforeseen circumstances like weather conditions, strikes, or logistics issues beyond our control.
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Incorrect address
Please ensure your shipping address is correct. Protouch is not responsible for orders delivered to incorrectly provided addresses.
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Failed delivery attempts
If delivery fails after multiple attempts or due to customer unavailability, the order may be returned to us.
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Delivery support
If you face any delivery-related issues, contact our support team immediately for assistance.